View Issue Details

IDCategoryLast Update
0002680Bug Report2020-04-22 15:25
ReporterRenan270919 
SeveritymajorReproducibilityalways
Status newResolutionopen
Summary0002680: The game is not working.
DescriptionEvery time that I try to play, a few seconds later the game stops and It appears an error "It's not working". Please, someone tells me what this error could be ? How can I fix it ?

*I've tried to play the latest version(19.5) on Windows 10.
Platform/OSWindows
Version0.19.5

Relationships

related to 0002681 closed The game is not working. 

Activities

Casiope

Casiope

2020-04-13 18:19

updater   ~0004575

The correct version of the game must be downloaded from the official website, then the game folder must be extracted in a directory with no special characters.

Without reply, the report will be closed within one week.
Renan270919

Renan270919

2020-04-14 15:34

reporter   ~0004578

This is what happens when I start to play the game. I downloaded the game from the official website, without any mod or something else, but the problem still persists. I tried to reinstall the game, but nothing happened.

Erro.jpg (69,218 bytes)
Erro.jpg (69,218 bytes)
Renan270919

Renan270919

2020-04-14 15:41

reporter   ~0004579

This is my directory that I extracted the game. I tried to change the original name of the paste, to see if the problem could be resolved, but anything changed.

Directory.jpg (72,170 bytes)
Directory.jpg (72,170 bytes)
Renan270919

Renan270919

2020-04-14 16:08

reporter   ~0004580

This is my operational system. I would appreciate if you could help me, thank you.

Operational system.jpg (86,316 bytes)
Operational system.jpg (86,316 bytes)
Renan270919

Renan270919

2020-04-14 17:10

reporter   ~0004581

Inside my SummertimeSaga's paste.

Dentro da pasta.jpg (61,496 bytes)
Dentro da pasta.jpg (61,496 bytes)
Casiope

Casiope

2020-04-15 15:59

updater   ~0004582

All the game files are present, which means it must be a hardware issue. Please update your computer's graphics drivers.
Casiope

Casiope

2020-04-22 15:25

updater   ~0004597

Without reply, this report will be closed within one week.

Issue History

Date Modified Username Field Change
2020-04-13 04:27 Renan270919 New Issue
2020-04-13 05:03 Renan270919 Issue cloned: 0002681
2020-04-13 05:03 Renan270919 Relationship added related to 0002681
2020-04-13 18:19 Casiope Note Added: 0004575
2020-04-14 15:34 Renan270919 File Added: Erro.jpg
2020-04-14 15:34 Renan270919 Note Added: 0004578
2020-04-14 15:41 Renan270919 File Added: Directory.jpg
2020-04-14 15:41 Renan270919 Note Added: 0004579
2020-04-14 16:08 Renan270919 File Added: Operational system.jpg
2020-04-14 16:08 Renan270919 Note Added: 0004580
2020-04-14 17:10 Renan270919 File Added: Dentro da pasta.jpg
2020-04-14 17:10 Renan270919 Note Added: 0004581
2020-04-15 15:59 Casiope Note Added: 0004582
2020-04-22 15:25 Casiope Note Added: 0004597