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IDCategoryDate SubmittedLast Update
0001048Bug Report2018-10-08 01:462018-10-08 03:54
ReporterHDannyM 
SeveritymajorReproducibilityalways
Status closedResolutionreopened
Summary0001048: Cannot install the game
DescriptionI'm having an issue with installing the game. Everything downloads fine and the installation is fine till the very end when it's almost done installing it just stops and says app not installed. Whether I download it from the public server or my "unique" kompas patreon server it always happens exactly the same way in the same exact place of the installation. I know for a fact that I have more than enough space for the game and files and I download it from both the public server and my patreon server and it still happens. Can anyone help?
It's on Android if that helps
Platform/OSAndroid
Version0.16

Activities

mil578

mil578

2018-10-08 01:50

updater   ~0001195

As explained in the help chat when you sought help there, you need 2-3 GBs of free space. You stated you had around 1GB. The download is nearly 700mb by itself, and you also need the space to let the device unpack it and install it. Delete all copies of any versions of the game, and make sure you have more than enough space prior to starting. Also try rebooting. If you have more trouble, go back to help chat since this isn't a bug.
HDannyM

HDannyM

2018-10-08 03:46

reporter   ~0001197

I posted this AFTER I had cleared up space on my phone, that's why I said I know for a fact that I have enough space. I have around 5 gigs now and I've made sure to delete all old files of the game (including the old apk file) prior to even encountering this issue. That's why I decided to post here.
mil578

mil578

2018-10-08 03:48

updater   ~0001198

This is still not a bug. Please go back to the help channel in discord for assistance.

Issue History

Date Modified Username Field Change
2018-10-08 01:46 HDannyM New Issue
2018-10-08 01:50 mil578 Status new => closed
2018-10-08 01:50 mil578 Resolution open => no change required
2018-10-08 01:50 mil578 Note Added: 0001195
2018-10-08 03:46 HDannyM Status closed => feedback
2018-10-08 03:46 HDannyM Resolution no change required => reopened
2018-10-08 03:46 HDannyM Note Added: 0001197
2018-10-08 03:48 mil578 Note Added: 0001198
2018-10-08 03:54 mil578 Status feedback => closed